Shipping Policy

Welcome to our website.

Please read these terms and conditions carefully, because by accessing this website, you agree to follow and be bond by these terms and conditions. If you do not agree to these terms, you should not access or use this website.

Online Shopping

Please confirm the following terms when you placing an order at our website.
Please do not create an account from this website or submit your information to us if you are under age of 16.
You need to make sure that your shipping address you provided is true, accurate, and complete information for your order(s). Please remember that our website does not have any duty for inaccurate information you provided.

Order Acceptance

As soon as you placed an order from our website, an electronic version invoice containing basic order details will be sent to you through email to your email address. If you receive the order confirmation email, it means that we accept your order and product(s) you ordered will be manufactured afterwards. You would also be informed soon or later if any item you ordered is unavailable.

Payment Method and Security

We accept payment by all major credit cards and debit cards.
Our website will not store any of your payment information. Your payment will be authorized on a secured third party page.
Please don’t send your payment information by email because we can not guarantee the security of your data under this circumstance.

Delivery Information

Due to varying item availability, multiple items in a single order may be shipped separately. Each individual shipment may have a separate charge, but the total shipping charges for all shipment should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked with tracking number. Please send us email along with order number that we will offer you the tracking number after we ship out your parcel.

Please note that our website can not guarantee the specific shipping dates. It all depends on the products you order and the specific shipping destination. Please allow for no more than 20 days for delivery of your orders. Please contact customer service to track the order status after your order placed.
Our website do not take any liability if your ordered products lost in delivery because of your shipping information provided incorrect.

Supply Conditions

Customer service from our website spare no effort that all goods displayed on site are available or information of the items advertised is accurate.
Please allow the little difference between the pictures shown online and the items you received due to different perspectives, such as lighting factors when taking photos.

Order Canceling

You should contact our website within 24 hours after you placed your order if you insist to change or cancel your order, because we will proceed and transfer you order to the manufacturer within this time frame.
If the delivery has already been arranged, the customer shall apply for return on your own cost and refund after we receive the order.

Return and Refund

You may need to check the goods immediately after you receive your order. This is help you to confirm the responsibility without any delay when any defect or damage is found.
You need to return for full refund in the good condition if that is our fault. Under this circumstance, please contact us within 10 days.
Before you return the goods, please make sure they are in original condition and all included accessories should be returned together.
Please contact our customer service for your return our website do not take liability if you return your items without intercourse.
You are liable for the compensation of the damage if such damage of the goods was caused by your fault.

Governing Law and Judiciary

The Terms and Service stated herein shall be governed by and construed in accordance with the laws of Hong Kong, and shall be subject to the exclusive jurisdiction of the courts in Hong Kong.

If you have any questions, please contact us

Corporate Name: Insightfull Limited

Address: ROOM 204C, 2/F, SHIU FAT INDUSTRIAL BULDING, 139-141 WAI YIP STREET, KWUN TONG KOWLOON, HONG KONG

Tel: +852 23575788

Email: [email protected]